Refund and Cancellation Policy
At Kitabi Duniya, we strive to provide high-quality digital products and ensure a seamless customer experience. Please read this Refund and Cancellation Policy carefully before making a purchase.
Refund Policy
Due to the nature of our digital products, which provide instant access upon payment, all sales are final, and refunds are generally not available.
However, refunds may be considered under the following exceptional circumstances:
- Technical Issues:
If you are unable to access your purchased product due to technical issues caused by our system, we will assist you in resolving the problem. If the issue cannot be resolved, a refund may be issued. - Duplicate Purchase:
If you accidentally purchase the same product more than once, we will review your request and, if valid, provide a refund for the duplicate transaction.
To request a refund under these conditions, please contact us at [Insert Contact Email] within 7 days of the purchase date. Include your order details and a clear explanation of the issue.
Cancellation Policy
As our products are digital and delivered instantly, orders cannot be canceled once the payment has been processed and the product link has been sent.
Important Notes
- Refunds will be processed using the same payment method used during the purchase.
- Processing times for refunds may vary depending on your payment provider and can take up to 7-10 business days to reflect in your account.
- We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.